Question
Aggiornato il
13 nov 2020

  • Russo
  • Inglese (Regno Unito)
  • Tedesco
  • Inglese (Stati Uniti)
Domande Inglese (Stati Uniti)

Does this sound natural?

- Good afternoon, Mrs. Cohen. Nice to meet you. Have a seat. Want some coffee or tea?

- Good afternoon. No, thank you. I've had lunch just now.

- Then let's cut to the chase?

-OK. The last consignment turned out to be partially defective. Our clients sent us a lot of complaints that their graphics cards didn't work properly. Our company has suffered losses.

- I'm really sorry. We're certainly ready to refund the whole amount of goods. Have you count the amount of compensation.

- Yes. So, 237 items out of 9000 were damaged. One card comes at a price of 7300 rubles. If multiply these numbers we get 1 730 100 rubles. According to our contract, you must refund the payment of defective goods and also pay damages in the amount of 15% of the cost of defective goods. Given all this, we get 1 989 615.

- OK, my assistant will recount it and we sent you the money today.

- As for the future orders, we can turn a blind eye to your fault and continue to cooperate with your company. You always provided the highest quality. However, the situation must never happen again. Two weeks ago we've sent you a few defective graphics cards to be checked. Have you found the source of the malfunction?

- Yes, our engineers have found malfunctions in VRM. All these defective cards were from or new batch so it's probably problems with the production line.

- We're ordering again in a month. We need confirmation that you're able to fulfill our order at least two weeks before October 5th because we need to send one of our employees to inspect graphics cards.
-
- I think we'll have dealt with the problem by that time and be able to supply you.

- I hope so. Unfortunately, if such situation takes place again we'll have got to part ways with your company

- I can ensure you that it won't happen ever again. Were surprised as well that so many defective goods managed to go on sale. We'll certainly check our QA department and take care of this. We hope to continue our cooperation and we'll do our best to keep it.

- Thank you. So, I assume we’ve covered everything. or maybe you have anything else that you need to discuss?

- I think so.

- So, we can call it a day.

- Yeah. We will contact you as soon as the check is run.

- Call me if you have any questions. Goodbye. Have a nice day.

- Goodbye

Risposte
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  • Inglese (Stati Uniti)

  • Inglese (Stati Uniti)

  • Russo

  • Inglese (Stati Uniti)

  • Inglese (Stati Uniti)
[Novità] Ehi tu! Dico a te che stai imparando una lingua!

Condividi questa domanda
Does this sound natural?

- Good afternoon, Mrs. Cohen. Nice to meet you. Have a seat. Want some coffee or tea? 

- Good afternoon. No, thank you. I've had lunch just now. 

- Then let's cut to the chase? 
 
-OK. The last consignment turned out to be partially defective. Our clients sent us a lot of complaints that their graphics cards didn't work properly. Our company has suffered losses.

- I'm really sorry. We're certainly ready to refund the whole amount of goods. Have you count the amount of compensation. 

- Yes. So, 237 items out of 9000 were damaged. One card comes at a price of 7300 rubles. If multiply these numbers we get 1 730 100 rubles. According to our contract, you must refund the payment of defective goods and also pay damages in the amount of 15% of the cost of defective goods. Given all this, we get 1 989 615. 

- OK, my assistant will recount it and we sent you the money today. 

- As for the future orders, we can turn a blind eye to your fault and continue to cooperate with your company. You always provided the highest quality. However, the situation must never happen again. Two weeks ago we've sent you a few defective graphics cards to be checked. Have you found the source of the malfunction? 

- Yes, our engineers have found malfunctions in VRM. All these defective cards were from or new batch so it's probably problems with the production line. 

- We're ordering again in a month. We need confirmation that you're able to fulfill our order at least two weeks before October 5th because we need to send one of our employees to inspect graphics cards.  
-
- I think we'll have dealt with the problem by that time and be able to supply you. 

- I hope so. Unfortunately, if such situation takes place again we'll have got to part ways with your company 

- I can ensure you that it won't happen ever again. Were surprised as well that so many defective goods managed to go on sale.  We'll certainly check our QA department and take care of this. We hope to continue our cooperation and we'll do our best to keep it. 

- Thank you. So, I assume we’ve covered everything. or maybe you have anything else that you need to discuss? 

 - I think so.
 
- So, we can call it a day. 

- Yeah. We will contact you as soon as the check is run. 

 - Call me if you have any questions. Goodbye. Have a nice day.
 
- Goodbye
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