Does this sound natural?

- Good afternoon, Mrs. Cohen. Nice to meet you. Have a seat. Want some coffee or tea?

- Good afternoon. No, thank you. I've had lunch just now.

- Then let's cut to the chase?

-OK. The last consignment turned out to be partially defective. Our clients sent us a lot of complaints that their graphics cards didn't work properly. Our company has suffered losses.

- I'm really sorry. We're certainly ready to refund the whole amount of goods. Have you count the amount of compensation.

- Yes. So, 237 items out of 9000 were damaged. One card comes at a price of 7300 rubles. If multiply these numbers we get 1 730 100 rubles. According to our contract, you must refund the payment of defective goods and also pay damages in the amount of 15% of the cost of defective goods. Given all this, we get 1 989 615.

- OK, my assistant will recount it and we sent you the money today.

- As for the future orders, we can turn a blind eye to your fault and continue to cooperate with your company. You always provided the highest quality. However, the situation must never happen again. Two weeks ago we've sent you a few defective graphics cards to be checked. Have you found the source of the malfunction?

- Yes, our engineers have found malfunctions in VRM. All these defective cards were from or new batch so it's probably problems with the production line.

- We're ordering again in a month. We need confirmation that you're able to fulfill our order at least two weeks before October 5th because we need to send one of our employees to inspect graphics cards.
-
- I think we'll have dealt with the problem by that time and be able to supply you.

- I hope so. Unfortunately, if such situation takes place again we'll have got to part ways with your company

- I can ensure you that it won't happen ever again. Were surprised as well that so many defective goods managed to go on sale. We'll certainly check our QA department and take care of this. We hope to continue our cooperation and we'll do our best to keep it.

- Thank you. So, I assume we’ve covered everything. or maybe you have anything else that you need to discuss?

- I think so.

- So, we can call it a day.

- Yeah. We will contact you as soon as the check is run.

- Call me if you have any questions. Goodbye. Have a nice day.

- Goodbye

Question

Does this sound natural?

- Good afternoon, Mrs. Cohen. Nice to meet you. Have a seat. Want some coffee or tea? 

- Good afternoon. No, thank you. I've had lunch just now. 

- Then let's cut to the chase? 
 
-OK. The last consignment turned out to be partially defective. Our clients sent us a lot of complaints that their graphics cards didn't work properly. Our company has suffered losses.

- I'm really sorry. We're certainly ready to refund the whole amount of goods. Have you count the amount of compensation. 

- Yes. So, 237 items out of 9000 were damaged. One card comes at a price of 7300 rubles. If multiply these numbers we get 1 730 100 rubles. According to our contract, you must refund the payment of defective goods and also pay damages in the amount of 15% of the cost of defective goods. Given all this, we get 1 989 615. 

- OK, my assistant will recount it and we sent you the money today. 

- As for the future orders, we can turn a blind eye to your fault and continue to cooperate with your company. You always provided the highest quality. However, the situation must never happen again. Two weeks ago we've sent you a few defective graphics cards to be checked. Have you found the source of the malfunction? 

- Yes, our engineers have found malfunctions in VRM. All these defective cards were from or new batch so it's probably problems with the production line. 

- We're ordering again in a month. We need confirmation that you're able to fulfill our order at least two weeks before October 5th because we need to send one of our employees to inspect graphics cards.  
-
- I think we'll have dealt with the problem by that time and be able to supply you. 

- I hope so. Unfortunately, if such situation takes place again we'll have got to part ways with your company 

- I can ensure you that it won't happen ever again. Were surprised as well that so many defective goods managed to go on sale.  We'll certainly check our QA department and take care of this. We hope to continue our cooperation and we'll do our best to keep it. 

- Thank you. So, I assume we’ve covered everything. or maybe you have anything else that you need to discuss? 

 - I think so.
 
- So, we can call it a day. 

- Yeah. We will contact you as soon as the check is run. 

 - Call me if you have any questions. Goodbye. Have a nice day.
 
- Goodbye

caseybum · Answer

- Good afternoon, Mrs. Cohen. Nice to meet you. Have a seat. Would you like some coffee or tea? 

- Good afternoon. No, thank you. I've just had lunch. 

- Alright then, let’s cut to the chase. 
 
-The last consignment turned out to be partially defective. Our clients sent us many complaints that their graphics cards didn't work properly. Our company has suffered some losses.

- I'm really sorry. We're certainly ready to refund the whole amount of the goods. Have you counted the amount of compensation?

- Yes. So, 237 out of 9,000 items were damaged. One card comes at a price of 7,300 rubles. When multiplied, it comes out to 1,730,100 rubles. According to our contract, you must refund the payment of defective goods and pay damages, which is 15% of the cost of defective goods. Given all this, we get 1,989,615 rubles. 

- OK, my assistant will recount it and we send you the money today. 

- As for the future orders, we’ll turn a blind eye to your fault and continue to cooperate with your company. You have always provided the highest quality. However, this situation must never happen again. Two weeks ago we sent you a few defective graphics cards to be checked. Have you found the source of the malfunction? 

- Yes, our engineers have found malfunctions in VRM. All these defective cards were from our new batch so it’s most likely from problems with the production line. 

- We're ordering again in a month. We need confirmation that you're able to fulfill our order at least two weeks before October 5th because we’ll need to send one of our employees to inspect the graphics cards.  
-
- I think we'll have dealt with the problem by that time and be able to supply you.

- I hope so. Unfortunately, if such situation takes place again we'll have to part ways with your company 

- I can ensure you that it won't happen ever again. Were surprised as well that so many defective goods managed to go on sale.  We'll certainly check our QA department and take care of this. We hope to continue our cooperation and we'll do our best to keep it. 

- Thank you. So, I assume we’ve covered everything. Or, maybe you have anything else that you need to discuss? 

 - Nope, I believe we have discussed everything.
 
- So, we can call it a day. 

- Yes. We will contact you as soon as the check is run. 

 - Call me if you have any questions. Goodbye. Have a nice day.
 
- Thank you, you as well. Goodbye.

If you have any questions about the corrections I made feel free to ask!! It is very well written, well done!!

BennyKana · Answer

I would change "We're certainly ready to refund the whole amount of goods. Have you count the amount of compensation." to "We're certainly ready to refund the entire amount of goods. Have you counted the amount needed for compensation?"

And, "If multiply these numbers we get 1 730 100 rubles." to "If we multiply these numbers we get 1 730 100 rubles."

And, "According to our contract, you must refund the payment of defective goods and also pay damages in the amount of 15% of the cost of defective goods." to "According to our contract, you must refund the payment of defective goods and also pay 15% of the cost of the defective goods."

Then, "Given all this, we get 1 989 615." to "Given this, the total we are owed is 1 989 615." or "Given this, we need a total of 1 989 615."

Then, "OK, my assistant will recount it and we sent you the money today." to "OK, my assistant will recount it and we will send you the money today."

Then, "As for the future orders, we can turn a blind eye to your fault and continue to cooperate with your company. You always provided the highest quality. However, the situation must never happen again. Two weeks ago we've sent you a few defective graphics cards to be checked." to "As for the future orders, we can turn a blind eye to your mistake and continue to cooperate with your company. You have always provided the highest quality. However, the situation must never happen again. Two weeks ago we sent you a few defective graphics cards to be checked."

Then, "Yes, our engineers have found malfunctions in VRM. All of these defective cards were from ou new batch so it's probably problems with the production line." to "Yes, our engineers have found malfunctions in the VRM. All these defective cards were from our new batch so it's probably problems with the production line."

Then, " We're ordering again in a month. We need confirmation that you're able to fulfill our order at least two weeks before October 5th because we need to send one of our employees to inspect the graphics cards."

Then, "I hope so. Unfortunately, if such a situation takes place again we'll have to part ways with your company."

Then, "I can ensure you that it won't happen again. We're surprised as well that so many defective goods managed to go on sale. We'll certainly check our QA department and take care of this. We hope to continue your cooperation and we'll do our best to keep it."

Then, "Thank you. So, I assume we’ve covered everything. Unless you have anything else that you need to discuss?"

I would change " I think so." to "No, that's everything." or "No, that'll be all."

Finally, I would also change "We will contact you as soon as the check is run." to "We will contact you as soon as the check is finished." or "as soon as we have finished checking."

caseybum · Answer

@lucifhamster Of course! No problem

keithstellyes · Answer

> Good afternoon, Mrs. Cohen. Nice to meet you. Have a seat. Want some coffee or tea?

"Want some coffee or tea?" is natural English, but this is informal and is unnatural in a formal context. You might say this to a friend, though. I would generally say dropping subject is usually informal.

@lucifhamster Of course! No problem

> Good afternoon, Mrs. Cohen. Nice to meet you. Have a seat. Want some coffee or tea?"Want some coffee or tea?" is natural English, but this is informal and is unnatural in a formal context. You might say this to a friend, though. I would generally say dropping subject is usually informal.

Fai domande a utenti madrelingua gratis

> Good afternoon, Mrs. Cohen. Nice to meet you. Have a seat. Want some coffee or tea?

"Want some coffee or tea?" is natural English, but this is informal and is unnatural in a formal context. You might say this to a friend, though. I would generally say dropping subject is usually informal.