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SeanZ
3 dic 2017

  • Cinese semplificato (Mandarino)
  • Inglese (Stati Uniti)
Domande Inglese (Stati Uniti)

Hello, we appreciate your purchased our product. I can understand your mood. Yes, it is true, the front logo is embroidered, on the side and the peak is silk-screen printing. We also uploaded many pictures in the description. If you dissatisfied with your goods, I think that the problem from both: you have no see the pictures carefully and we have not pointed out the details on the description. We make two proposals: first, we refund full money after got your return parcel; second, we refund part of the money and you keep the goods. Is that OK?

Please help me to correct. Thank you very much. ❤️
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sarah8474
3 dic 2017

  • Inglese (Stati Uniti)

Hello, we appreciate your purchase of our product and we understand how you feel. It's true that the front logo is embroidered while the side and top are silk-screen printing. However, we must point out that we uploaded several pictures in the description. Perhaps these were not clear. If you are dissatisfied with your purchase, we are prepared to offer a full refund upon the return of your parcel or a partial refund should you choose to keep it. Thank you for your time.

Aibhilin
3 dic 2017

  • Inglese (Stati Uniti)

Hello,
We appreciate your purchase of our product, and we understand your concerns. The logo on the front is embroidered, and the sides and peak are silk-screen printed. There are also pictures of the product in the product description.
If you are dissatisfied with your purchase, we can do one of two things: If you return the product, we can give you a full refund, or you can keep the product, and we can give you a partial refund. Which would you prefer?

sarah8474
3 dic 2017

  • Inglese (Stati Uniti)

@Aibhilin This sounds much better :D

Aibhilin
3 dic 2017

  • Inglese (Stati Uniti)

@sarah8474 Thanks! 😊

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SeanZ
4 dic 2017

  • Cinese semplificato (Mandarino)
@Aibhilin @sarah8474 Thank you very much. Could you correct this sentence? "I think that the problem from both: you have no see the pictures carefully and we have not pointed out the details on the description. "
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sarah8474
4 dic 2017

  • Inglese (Stati Uniti)

You can say "I think we are both at fault-- you may not have looked at the pictures carefully and we did not adequately inform you of the details in the description" But I would advise you not to say this in a professional letter or email because it would sound like you're criticizing the customer (even if you say you are part of the problem too)-- if you include this, be prepared for an argument from the customer saying that they can see very well :)

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